Delivery & returns

Where we deliver

Across Accra. At checkout you give a GhanaPost GPS digital address and pick the day and time window — deliveries start from tomorrow and run up to 14 days ahead.

What delivery costs

One fee per order, not per item — it is one trip regardless of how many things are on it. The fee follows the largest item:

• Anywhere in Accra — GH₵75.00, whatever the item

Delivery is free on orders of GH₵999.00 or more (counted on the goods, before the delivery fee).

When you pay

Checkout takes no payment. We hold no card details. You send a mobile money transfer quoting your order number.

You pay when it reaches you. The rider waits while you look at the item; the transfer goes out after that, not before. We do not take cash and we do not take card payments.

Returns

If an item arrives faulty, damaged, or not as described, tell us within 7 days of delivery. We collect it at our own cost and replace it. If we cannot replace it, we refund you in full.

Our own 3-month guarantee on top: if it stops working, we repair or replace it.

Tell us before the collection whether the original packaging is still available. It is not a condition of the refund; it only affects how we pack it for the trip back.

Changed your mind

If there is nothing wrong with the item but you no longer want it, contact us within 7 days. The item must be unused and in its original packaging, and the return trip is at your cost — we will tell you what that is before you commit to it.

What we cannot take back

• Items damaged after delivery through use or accident
• Items returned incomplete — missing parts, cables or accessories

Guarantee

Our own 3-month guarantee on top: if it stops working, we repair or replace it.

That guarantee is ours, not the manufacturer’s. Most of what we sell carries nothing from the factory behind it and we do not claim otherwise. Your rights under this returns policy apply either way.